iQliving offers a variety of delivery options to meet your needs. These include free in-store pickup, Mile1 local delivery for Toronto residents and standard shipping across Canada. We also offer ground shipping to the United States.
Please see below for more details.
| Your Order Total (Before Tax) | Toronto |
| Below $99 | $13 |
| Above $99 | FREE |
*Toronto includes: south to the downtown core, north up to Lawrence Avenue, and parts of Scarborough and Etobicoke. Addresses just outside of this area may be subject to surcharges for out-of-zone delivery.
|
Your Order Total (Before Tax) |
Ontario |
| Below $99 | $15 |
| Above $99 | FREE* |
|
Your Order Total (Before Tax) |
Western Canada |
Eastern Canada |
Northern Canada |
United States |
| Below $125 | $20 | $20 | $20 | $30 |
| Above $125 | FREE* | FREE* | FREE* | $30 |
iQliving offers free in-store pick up on any order.
Any order placed online for in-store pick up before 4pm is guaranteed to be ready for pick up by store closing that same day.
Orders placed after store hours are typically ready for pick up by around 12pm the next day.
We know you have a busy schedule and Mile1 offers you total control of when you receive your order. After your purchase, you'll receive an email from Mile1 to choose the day and one hour window to have your order delivered.
We offer free Mile1 shipping on regular priced orders of $99 or more within the Toronto shipping zone and just $13 for orders under $99.
Steps:
Important Delivery Information:
The New Member 10% discount is valid on regular priced items only. This discount excludes sales, food and electrics/appliances. Some exclusions apply (eg. low margin items, promo items).
The discount is one time use per customer. That means existing customers can still use it if they haven't done so already. Just use code 'NewMember' at checkout!
Discount cannot be combined with other discounts. iQliving does not retroactively apply the New Member discount to first time orders.
Please call or email the store if you have any questions!
iQliving offers flat shipping rates based on order total and the shipping location. Please see the charts above for your shipping rates.
After we fulfill your order, you will receive an email containing your tracking number.
In the event that an order is returned to iQliving as undeliverable due to addressing errors, refused at the point of delivery or not picked up from their post office location within the requisite amount of time, we will make three attempts to contact the purchaser. If the purchaser does not respond within 5 business days following the receipt of the returned item, iQliving reserves the right to begin the refund process.
For any items that are undeliverable or Returned to Sender due to addressing errors, or packages that are Returned to Sender because they are refused at point of delivery or not picked up from their post office location within fifteen business days, we will provide a refund less shipping fees. All shipping fees (including any additional return shipping fees) will be deducted from the refund amount. A restocking fee may also be charged, at the discretion of iQliving.
Some orders may be re-shipped, at iQliving’s discretion. All returned orders will be handled on a case-by-case basis.
Before calling to report your package missing, registered users should check their order status.. If there hasn't been an attempted delivery and you are unable to track your package online, please let us know. We will contact the appropriate postal service on your behalf to locate your package.
Until a missing package has been returned to iQliving or declared officially lost by the postal service, we are unable to re-ship or refund the order. If you cannot wait for the investigation to be completed, you have the option to place a second order (paid in full). When the missing package investigation is complete, you may return the first order (if it is delivered), or we will provide a refund (if it is declared lost).
Found Orders: Will be delivered to you immediately and the investigation will be closed. No further action is required.
Undeliverable Orders (Shipping, Labeling or Other iQliving Errors): Will be returned to iQliving and we will re-ship it to you at no cost.
Undeliverable Orders (Address, Postal Code or Other Customer Errors): Will be returned to iQliving. We will provide a refund for the order less shipping costs (see Items Returned to Sender, above).
Orders Declared Lost or Stolen: On a case by case basis, we will refund or replace the order at no additional cost.
As required by Canadian law, taxes will be applied to your total order (cost of goods plus all shipping fees). This will be reflected in your order total at checkout. All applicable taxes will be charged based on the province your order is being shipped to.
Some orders shipping to the United States may be subject to additional import taxes, duties, or brokerage fees upon delivery. These charges are the customer's responsibility.
