iQliving Covid-19 Closure FAQ

Open For Curbside Pickup

1. We are OPEN for curbside pickup everyday of the week 10am to 6pm. To place an order for curbside pick up, follow standard checkout procedures online. The first step is to enter your shipping information (address, contact information, etc). On the next page is shipping options. Here you can select In-Store Pick Up.
2. We are processing your orders FAST - We guarantee either the same day or next day fully processed orders, depending on the time you placed your order.
3. All orders placed by 3pm will be ready for same day pickup. Any order placed after 3pm will be ready for the next day.

 

Open For Delivery - Your Options

1. Mile1 (a Toronto exclusive service similar to food delivery services) will deliver your order to you faster than Canada Post will. You even get to choose what day and time you receive your order! Mile1 isFREE over $100 and just $10 for anything under - What a deal! See ourShipping Policy page for more details.
2. All Canada Post orders made before 11am will go out the same day. Please note that Canada Post is experiencing delays. Expected delivery is 3-6 days
3. If an order is placed with Canada Post but the shipping address is within the Mile1 delivery zone, we may switch the delivery method to Mile1 if the order contains large or fragile items.

 

Services - Gift Wrapping & Knife Sharpening

1. Gift wrapping is available. Please indicate if you would like your order to be gift wrapped in thenotes box during the checkout process. Make sure to include if the wrapping is meant to be holiday themed or general/birthday.
2. Knife sharpening is available. You can place an order online for to have this done. We will send you an email letting you know to drop them off at the front door. Turn around time after dropping them off is typically 5 business days.

 

Earn Points & Loyalty Program

1. If you collect points with us in-store, you can still collect points with us online. Simply enter the same phone number at checkout you left with us in-store and your points will synch
2. There is no way to directly redeem points for online purchases. However, we can redeem points on your online purchase after the purchase is made.
3. If you would like to use points on your order, contact us ahead of the purchase, indicate the points value you would like to redeem, and we will issue a refund after the purchase.
4. See Points & Loyalty page for more details on points and loyalty.

 

Refunds & Returns

1. Refunds and returns can be done. We will process returns or exchanges at the front door/curbside. Please indicate ahead of time if you would like to exchange something so we can have the item ready for you upon arrival.
2. Remember...items cannot be returned or exchanged if they are used, have damaged or are missing packaging, or are deemed Sale/Final Sale items!

 

SodaStream Exchanges - Available

1. We are doing SodaStream exchanges. Simply order it online and make an exchange when you pick it up.
2. Can't make it in? Choose to have it delivered to you with Mile1 and exchange it with the delivery person.
3. We still have a limit of 1 canister per customer, as per SodaStream's policy. However, we still encourage customers to bring back all their empties at one time and we will put a credit on your store file.
4. We cannot ship any SodaStream products using Canada Post.

 

Gift Cards & Credit Notes

1. Physical gift cards can only be used for in-store purchases and digital gift cards can only be used for online purchases.
2. How To Use Physical Gift Card For Online Purchases: Place your order in full online. Email us a picture of the back of the gift card (showing the digit code) to customercare@iqliving.com. We will issue a refund to you immediately based on the value amount of the gift card. If you have any questions, please get in touch with us and we will answer any questions you have!
3. If you have a credit note on file, please get in touch with us before hand and we will take care of the rest.

 

Special Orders - If We Can, We Will

1. Special orders are available. Please email or call us and we will see if it's possible to get the item in.
2. If it is an item that we can special order, we cannot guarantee that the item will arrive during the holiday season.

 

Suggestions For Us

1. During this prolonged winter closure, we will be doing our absolute best to fulfill your home needs as conveniently, quickly andsafely as possible. 
2. Please let us know if there is anything else that we can do better for you and others as we go through this unique and challenging process.

 

Missing Items From Order - We'll Get Them To You

1. If you're missing an item from your order, please email or call and we will make arrangements to get you your product in a way that is convenient for you.