Shipping Policy & Discounts

iQliving Order Shipping

iQliving offers a variety of delivery options to meet your needs. These include free in-store pickup, local delivery for Toronto residents, and UPS shipping across Canada. We also offer ground shipping to the United States.

Please see below for more details.

 

UPS Shipping In Canada & USA

Your Order Total (Before Tax)	Ontario	Rest Of Canada	USA
Below $125	$15	$30	$30
Above $125	FREE*	FREE*	$30

*Free shipping excludes orders only containing sale items, appliances and food. Other exceptions may apply. Oversized or fragile orders may also be excluded from free shipping and have an additional delivery charge.

 

Local Delivery For Toronto & GTA

Location	Cost
Toronto	$5 - $10 / FREE Over $125 within 25km of our store.
GTA	$10 - $15 / FREE Over $125 within 25km of our store.
Extended GTA	$20 - $45

We offer local delivery for our Toronto customers, with deliveries available through the week and on weekends.

Orders placed before 2pm on Monday to Friday will receive same-day delivery. Orders placed before 12pm on Saturday and Sunday will receive same-day delivery. Orders placed after those times will be delivered the next day.

 

Canada Shipping Information

 

In-Store Pick Up

iQliving offers free in-store pick up on any order.

Any order placed online for in-store pick up before 4pm is guaranteed to be ready for pick up by store closing that same day.

Orders placed after store hours are typically ready for pick up by around 12pm the next day.

• Picking Up Your Order: After we fulfill your order, we will send you an email letting you know it's ready to be picked up. You can come to the store and pick it up anytime during store hours. We ask that you have your order number on hand so we can quickly retrieve your order for you.
• Valid ID & Holding Orders: We may ask to see valid identification when you pick up an order. We will hold orders for up to 30 days after the day of original purchase.
• Delinquent Orders: If the order has not been picked up within 30 days, we will contact you with a final notice to pick up the order. If arrangements cannot be made to pick up the order within a reasonable time frame, we will restock all the items from the order at 100% cost and no refund will be issued.

 

New Member Discount

The New Member 15% discount is valid on regular priced items only. This discount excludes sales, food and electrics/appliances. Some exclusions apply (eg. low margin items, promo items).

The discount is one time use per customer. That means existing customers can still use it if they haven't done so already. Just use code 'NewMember' at checkout!

Discount cannot be combined with other discounts. iQliving does not retroactively apply the New Member discount to first time orders.

Please call or email the store if you have any questions!

 

Shipping Costs Calculated

iQliving offers flat shipping rates based on order total and the shipping location. Please see the charts above for your shipping rates.

 

Tracking Your Order

After we fulfill your order, you will receive an email containing your tracking number.

 

Items Returned to Sender

In the event that an order is returned to iQliving  as undeliverable due to addressing errors, refused at the point of delivery or not picked up from their post office location within the requisite amount of time, we will make three attempts to contact the purchaser. If the purchaser does not respond within 5 business days following the receipt of the returned item, iQliving reserves the right to begin the refund process.

For any items that are undeliverable or Returned to Sender due to addressing errors, or packages that are Returned to Sender because they are refused at point of delivery or not picked up from their post office location within fifteen business days, we will provide a refund less shipping fees. All shipping fees (including any additional return shipping fees) will be deducted from the refund amount. A restocking fee may also be charged, at the discretion of iQliving.

Some orders may be re-shipped, at iQliving’s discretion. All returned orders will be handled on a case-by-case basis.

 

Lost or Stolen Packages

Before calling to report your package missing, registered users should check their order status.. If there hasn't been an attempted delivery and you are unable to track your package online, please let us know. We will contact the appropriate postal service on your behalf to locate your package.

Until a missing package has been returned to iQliving or declared officially lost by the postal service, we are unable to re-ship or refund the order. If you cannot wait for the investigation to be completed, you have the option to place a second order (paid in full). When the missing package investigation is complete, you may return the first order (if it is delivered), or we will provide a refund (if it is declared lost).

Found Orders: Will be delivered to you immediately and the investigation will be closed. No further action is required.

Undeliverable Orders (Shipping, Labeling or Other iQliving Errors): Will be returned to iQliving and we will re-ship it to you at no cost.

Undeliverable Orders (Address, Postal Code or Other Customer Errors): Will be returned to iQliving. We will provide a refund for the order less shipping costs (see Items Returned to Sender, above).

Orders Declared Lost or Stolen: On a case by case basis, we will refund or replace the order at no additional cost.

 

Taxes & Brokerage

As required by Canadian law, taxes will be applied to your total order (cost of goods plus all shipping fees). This will be reflected in your order total at checkout. All applicable taxes will be charged based on the province your order is being shipped to.

Some orders shipping to the United States may be subject to additional import taxes, duties, or brokerage fees upon delivery. These charges are the customer's responsibility.